F.A.Q.

F.A.Q

DO YOU ACCEPT RETURNS?

Returns are accepted per the return policy.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover, and PayPal. All payments are securely processed through PayPal. Pepperhead Music does not have access to any credit card information. 

HOW DO I PLACE AN ORDER?

Select your desired product and add it to the shopping cart. Click on "My Cart" to view your order. Click "Proceed to Check Out" and then simply follow the instructions.

HOW WILL I RECEIVE MY REFUND?

You will be refunded via your original method of payment, credit/debit card, PayPal.  Once your refund has been issued it usually takes two - three business days to clear.  You will be refunded the full amount minus any original shipping fee. Please refer to our Refund Policy.

WHERE IS MY ORDER?

We strive to fill orders within two business days of your purchase, but this make take longer during busy periods.  As soon as your order has been placed you will receive an email stating that the order has been shipped.  You may request a tracking number and shipping information once you receive this email.  Please allow 7 to 29 days for delivery after an order is placed.